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Communications Technology and Services in Our Communities Today

Cable Provider Customer Service Has Improved, but Still Not Well Regarded

The most recent American Consumer Satisfaction Index (ACSI) survey still ranks cable providers, although improving, well below most service industries rated. The Your Vo!ce Scientific Residential Survey of cable subscribers…

Continue Reading Cable Provider Customer Service Has Improved, but Still Not Well Regarded

Residents Increasingly Access the Internet at Places Outside the Home

The following chart shows a data comparison between the 2010 and 2020 Your Vo!ce Studies: The overall use of publicly available WiFi has grown substantially since 2010 with the greatest…

Continue Reading Residents Increasingly Access the Internet at Places Outside the Home

The Majority of Residents and Businesses View the Internet as an Essential Utility

Results from the Your Vo!ce Scientific Residential Survey showed that 50% of respondents indicated that the internet was as essential to them as access to electricity. Results from the Online…

Continue Reading The Majority of Residents and Businesses View the Internet as an Essential Utility

Approximately 2 in 10 Multnomah County Residents Do Not Have Wireline Internet Services in the Home

According to the Your Vo!ce Study results, 82% of residences have wireline internet access at home which is primarily broadband service from a cable provider. Of the remaining 18% that…

Continue Reading Approximately 2 in 10 Multnomah County Residents Do Not Have Wireline Internet Services in the Home

Study Highlights

  • Accessibility and Digital Literacy
  • Changes in Access to Communications Technology Over the Past Ten Years
  • Communications Technology and Services in Our Communities Today
  • Local Governments’ Role in Meeting Community Technology Needs
  • Our Communities’ Future Needs and Interests
  • The Impact of Existing Cable-related Public Benefits

Your Voice, Your Ideas and Your Experiences will help shape our local roadmap for an accessible and inclusive technology Future

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