The most recent American Consumer Satisfaction Index (ACSI) survey still ranks cable providers, although improving, well below most service industries rated.
The Your Vo!ce Scientific Residential Survey of cable subscribers found that 1 in 4 customers rated billing statement accuracy and understanding as fair to poor. This was similar with the ease of use of automated telephone menu options with over 1 in 5 rating it as fair to poor. This is particularly impactful due to 93% of cable subscribers that contacted their company in the past year utilized the telephone to do so.
